Last updated: July, 26, 2026
Privacy Policy
Supernova Cleaning Solutions (“Supernova Cleaning Solutions,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our customers, employees, applicants, affiliates, website visitors, and business partners. We collect, use, disclose, and safeguard personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.
By using our website or our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
Depending on the services you request, we may collect personal information including:
- Full name
- Residential or business address
- Telephone number
- Email address
- Billing and payment information
- Cleaning service preferences
- Appointment history
- Communications with our customer service team
- Referral and affiliate information
- Employment application information (if applying for employment)
- Technical information such as:
- IP address
- Browser type
- Device information
- Website usage statistics
- Cookies and analytics information
We collect only the information reasonably necessary to provide our services.
2. How We Collect Information
Information may be collected when you:
- Request a quote
- Book a cleaning
- Contact us by phone, email, website, or social media
- Complete online forms
- Subscribe to newsletters
- Participate in affiliate or referral programs
- Apply for employment
- Visit our website
3. Why We Collect Your Information
Your personal information is used to:
- Schedule and perform cleaning services
- Provide customer support
- Process payments
- Send invoices and receipts
- Respond to inquiries
- Improve our services
- Manage referrals and affiliate commissions
- Evaluate employment applications
- Meet legal and regulatory obligations
- Prevent fraud and protect our business
- Improve website performance and user experience
We will not collect information for purposes unrelated to those identified without your consent, unless required or permitted by law.
4. Consent
By providing your personal information, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual obligations. Withdrawal of consent may affect our ability to provide certain services.
Our website may use cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Analyze website traffic
- Enhance the user experience
You may disable cookies through your browser settings; however, some website features may not function properly.
6. Disclosure of Information
We do not sell or rent your personal information.
We may share information with trusted third parties when necessary to:
- Process payments
- Provide website hosting
- Deliver email communications
- Support business operations
- Comply with legal obligations
- Protect our legal rights
All service providers are expected to maintain appropriate safeguards for personal information.
7. Data Security
We take reasonable administrative, technical, and physical safeguards to protect personal information from:
- Unauthorized access
- Loss
- Theft
- Misuse
- Disclosure
- Alteration
- Destruction
Although we use commercially reasonable security measures, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only as long as necessary to:
- Provide our services
- Meet legal requirements
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely destroyed, deleted, or anonymized.
9. Access and Correction
You have the right to request access to the personal information we hold about you.
You may also request corrections if your information is inaccurate or incomplete.
Requests should be submitted using the contact information provided below.
10. Children’s Privacy
Our services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that such information has been collected unintentionally, we will take reasonable steps to delete it.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing personal information.
12. Marketing Communications
If you subscribe to receive promotional emails or newsletters, you may unsubscribe at any time by following the unsubscribe instructions contained within the email or by contacting us directly.
13. Your Privacy Rights
Under applicable Canadian privacy laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Withdraw consent (where applicable)
- Request information about how your personal information is used
- File a complaint if you believe your privacy rights have been violated
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The revised version will be posted on our website with a new Effective Date.
Continued use of our services constitutes acceptance of any updates.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Supernova Cleaning Solutions.
Email: privacy@supernovacs.ca
Telephone: (833) 488-4201
Website: www.supernovacs.ca
Mailing Address:
2420 Bank Street, Box DM007
Ottawa, ON K1V 8S1
Thank you for trusting Supernova Cleaning Solutions We are committed to protecting your personal information and handling it responsibly, transparently, and in accordance with Canadian privacy laws.