Supernova Cleaning Solutions – Work Safety
Professionalism
All employees are expected to conduct themselves professionally, courteously, and respectfully at all times. Discrimination, harassment, offensive language, racial slurs, and abusive behaviour are strictly prohibited.
Quality of Service
Every cleaning must be completed to the company’s quality standards.
Staff should pay close attention to detail and ensure the customer’s home or business is left clean, safe, and presentable.
Punctuality & Reliability
Employees are expected to arrive on time and be prepared for each scheduled appointment.
If an employee is delayed or unable to attend work, they must notify management as soon as possible so that we may notify the client.
Customer Respect & Privacy
Treat every client’s property with care and respect.
Protect the privacy and confidentiality of customers and never disclose personal information or discuss what is seen inside a client’s home or business.
Only enter areas authorized by the customer.
Safety
Follow all workplace health and safety procedures.
Use cleaning products and equipment according to manufacturer instructions.
Report any accidents, injuries, property damage, or safety hazards immediately.
Before you get hired to work as a contractor with Supernova Cleaning Solutions, you will need to obtain a Free WHMIS certificate by selecting one of these links.
Type WHMIS in the search bar.
Equipment & Supplies
The company provides all necessary cleaning products and equipment.
Employees are responsible for coming to our location each time to pickup the cleaning equipment and bringing it back once the job is done.
Attendance & Scheduling
Employees are expected to follow their assigned schedule.
Schedule changes or time-off requests should be submitted in advance whenever possible.
Integrity
Honesty is expected in all interactions with customers and coworkers.
Theft, dishonesty, or misuse of company or customer property may result in immediate termination.
Communication
Maintain respectful communication with customers and fellow employees.
Respond promptly to management regarding scheduling or work-related matters.
Customer Satisfaction
If a customer raises a concern, employees should remain professional and notify management so the issue can be resolved promptly.