Updated: September 15, 2026

1. Introduction

These Terms and Conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provision of the additional contracts conflicts with any provision of these Terms, the additional contracts will control and prevail.

2. Binding

By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and Conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and Conditions. In certain cases, we may also ask you to explicitly agree.

3. Electronic communication

By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.

4. Intellectual property

We or our licensors own and control all copyright and other intellectual property rights in the website and the data, information, and other resources displayed on or accessible through the website.

4.1 All rights are reserved

Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).

5. Third-party property

Our website may include hyperlinks or other references to other parties’ websites. We do not monitor or review the content of other parties’ websites linked from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed, or material appearing on those websites, are not necessarily shared or endorsed; we do not monitor for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

6. Cleaning Appointment Scheduling & Quotation Policy

To ensure that we have sufficient time to properly assess your cleaning requirements and prepare an accurate quotation, Supernova Cleaning Solutions requires a minimum of three (5) business days’ notice to schedule a cleaning appointment. Please note that Canadian statutory holidays are excluded from the calculation of business days.

Once we receive your request to schedule a cleaning, a member of our Office Management Team will arrange an on-site visit to the location before the cleaning date. This visit allows us to assess the property, determine the scope of work, and provide an accurate and customized quotation based on your specific cleaning requirements.

Following the on-site assessment, a written quotation will be provided for your review and approval. A 50% deposit of the quoted amount is required upon acceptance of the quotation to secure and confirm your requested cleaning date and appointment time.

Please note that the requested appointment time is not confirmed until the quotation is accepted and the required 50% deposit is received.

We appreciate your cooperation and understanding, as this process allows us to provide accurate pricing and to properly allocate the time and resources required to deliver the highest level of service.

7. Cleaning Appointment Cancellation & Rescheduling Policy

If a client has already scheduled a cleaning appointment and needs to cancel or reschedule, Supernova Cleaning Solutions requires a minimum of two (3) business days’ notice. Canadian statutory holidays are excluded when calculating the required notice period.

If less than fìve (5) business days’ notice is provided, the client will be responsible for the remaining balance of the quoted amount, in addition to any deposit already paid.

This policy applies to cancellations and rescheduling requests made after the cleaning appointment has been confirmed.

We understand that unexpected circumstances may arise; however, the required notice allows us sufficient time to adjust our scheduling and staffing arrangements.1

8. Our Affiliate commission

8.1 Affiliate members may be eligible to receive a commission ranging from 5% to 15%, depending on the specific terms, conditions, and requirements outlined in the applicable Affiliate Agreement or contract.
The applicable commission rate will be determined and confirmed at the time of enrollment and will be based on the terms of the agreement between the Affiliate Member and Supernova Cleaning Solutions Inc. Commission rates may vary depending on the nature of the referral, service, contract, or other applicable circumstances.

8.2 The second type of affiliate program, which pays a commission between 5% to 15% for people who refer a potential employee to Supernova. You will receive a commission once the referred employee works his first site and receives their first pay.

For both affiliate programs, you will be paid via e-transfer.

9. Employment with Supernova Cleaning Solutions

9.1 Before being able to work for Supernova Cleaning Solutions, you will need to obtain a Police Background Check. Once you have successfully passed your police record check, Supernova Cleaning Solutions will reimburse you up to 50% in roughly 2 to 3 paydays for which you have worked.

You can obtain a level 2 or (preferably  level 3 criminal background check online through Commissionaires Ottawa by going to:
https://commissionaires.ca/en/services/criminal-record-checks/ for $60.00, or you can obtain one in person  by going  to 100 Gloucester Street, Suite 101 or by going online through the Ottawa Police by going to: https://olbc.ottawapolice.ca/ for the cost of $74

We strongly suggest trying to obtain your police background check by going to Commissionaires Ottawa

Please remember to obtain a copy of your background check for our records, along with a receipt, and provide both to us.

You will also need to take a Free
Take the WHMIS course and email us a copy of your certificate,

9.2 Furthermore, when hired by Supernova Cleaning Solutions, you understand that you are not an employee of the company. You are hired as a contractor, which means that you are responsible for reporting your earnings to the CRA.

9.3 Once you get hired, you will receive two T-Shirts with the company’s logo. It will be your responsibility to keep your uniform clean.

9.4  Once you start working for Supernova Cleaning Solutions, you will begin as a casual, as we begin to build a clientele. As we move forward, you will most likely receive more shifts. Once you get hired, as mentioned you will start as a casual cleaner, however you are not guaranteed to get hours right off the bat. You will start getting hours as we get more clients. If you would like to help us get clients, you can go under the Contact Forms drop-down menu and select Become an Affiliate. When you sign up, you will receive your affiliate ID and then you can start advertising our company to friends, family, pretty much anyone, even small companies.

When you tell people about Supernova Cleaning Solutions, make sure that you give them your Affiliate ID number, that way when people sign up and we start getting contracts, when people fill out the form, when they put your User ID, every time that person/company uses our services, you will receive a commission. To find out more about the Affiliate program, go have a look of section 8 of our Terms and Conditions.

9.5    Depending on their availability and the positions and contracts that need cleaners, their “position” may range from casual to part-time to full-time; however, there is no guarantee.

10. How to sign in and sign out

To let Supernova Cleaning Solutions know when you arrive on site and get paid accordingly, call us at the toll-free number listed below when you arrive at the client’s location and let us know the time you are starting your shift. If you are calling outside business hours or on the weekend, leave us a message with your name, your site location, and your start time. Furthermore, (with the client’s permission) please take before shots of the areas you will be cleaning using your phone camera and send them to the email photos@supernovacs.ca.

Once you have completed the cleaning job, please call Supernova Cleaning Solutions at 833-488-4201 and let us know by either talking to one of our supervisors or, if you happen to call when our offices are closed, please leave a message starting with the same information that you did when calling in, except this time to let us know that the job is complete. Don’t forget to take after shots and send them to photos@supernovacs.ca. To send all the pictures, please use this website. It’s totally free, and you can send the images w/out getting any error messages.

Employees will be paid on the 15th and 30th of every month. You will be paid via e-transfer for the hours you’ve worked in that pay period.

The more clients we receive, the higher the chances of getting more hours.

11. Responsible use

By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.

Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.

12. Registration

You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information, and you agree not to share your passwords, account information, or secure access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.

After your account is terminated, you will not attempt to register a new account without our permission.

13. Content posted by you

We may provide various open communication tools on our website, such as blog comments, blog posts, forums, message boards, ratings and reviews, and various social media services. It might not be feasible for us to screen or monitor all content that you or others may share or submit on or through our website. However, we reserve the right to review the content, monitor all use of and activity on our website, and remove or reject any content in our sole discretion. By posting information or otherwise using any open communication tools as mentioned, you agree that your content will comply with these Terms and Conditions and must not be illegal or unlawful or infringe any person’s legal rights.

14. Idea submission

Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

15. Termination of use

We may, in our sole discretion, at any time, modify or discontinue access to the website or any Service thereon, temporarily or permanently. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or attempt to circumvent any access restriction measures on our website.

16. Warranties and liability

Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:

• this website or our content will meet your requirements;
• this website will be available on an uninterrupted, timely, secure, or error-free basis.

Nothing on this website constitutes or is meant to constitute legal, financial or medical advice of any kind. If you require advice, you should consult an appropriate professional.

The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.

Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to $500. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.

17. Privacy

To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.

We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.

18. Export restrictions / Legal compliance

Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of Canada’s export laws and regulations.

19. Assignment

You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and Conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.

20. Breaches of these Terms and Conditions

Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commencing legal action against you.

21. Indemnification

You agree to indemnify, defend and hold us harmless from and against any and all claims, liabilities, damages, losses and expenses relating to your violation of these Terms and Conditions and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.

22. Waiver

Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as a waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

23. Language

These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.

24. Entire agreement

These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and Supernova Cleaning Solutions Inc. in relation to your use of this website.

25. Updating of these Terms and conditions

We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.

26. Choice of Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of Canada. Any disputes relating to these Terms and Conditionsitionsitionsitionsitionsonditions shall be subject to the jurisdiction of the courts of Canada. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the remainder of these Terms and Conditions. The other provisions will not be affected.

27. Contact information

This website is owned and operated by Supernova Cleaning Solutions Inc..

You may contact us regarding these Terms and Conditions through our contact page.